Privacy policy

At KSmile, we are committed to protecting the privacy of our patients, clients, and website visitors. This policy aims to provide you with transparent information about how we collect, use, store, and protect your personal information, in accordance with Quebec's Bill 25.

1. Collection of personal information
We only collect information necessary to provide our services, including when you:

• Make an appointment online or by phone

• Fill out a contact form or subscribe to our newsletter

• Use our website or interact with us on social media

The personal information we may collect includes, but is not limited to:

• First and last name

• Email address

• Phone number

• Date of birth

• Medical information relevant to your dental care

• IP address and browsing data (via cookies)

2. Use of personal information
The information collected is only used to:

• Manage your files and appointments

• Answer your questions or requests

• To offer you a personalized and secure service

• Improve our website and communications

• Comply with our legal or regulatory obligations

3. Consent
We collect your personal information only with your informed consent, unless otherwise permitted by law. By using our website or services, you agree to the terms of this policy.
You may withdraw your consent at any time by contacting us at the address below.

4. Communication to third parties
We never share your personal information without your permission, except in the following cases:

• When required by law

• With service providers (e.g. web hosting, appointment software), required to respect confidentiality

• To prevent or detect fraud or other illegal activities

5. Data security
We implement strict security measures to protect your data from unauthorized access, loss, misuse, or disclosure. Our employees and partners have received clear guidelines regarding data protection.

6. Retention of information
Your personal information is retained for as long as necessary for the intended purposes, or as required by applicable law. It is then securely destroyed.

7. Your rights
In accordance with Law 25, you have the right to:

• Access your personal information

• Request rectification of inaccurate data

• Withdraw your consent at any time

• File a complaint with the Quebec Access to Information Commission

To exercise these rights, please contact our Privacy Officer.

8. Data Protection Officer
Telephone: 514 316 4333

9. Changes to this policy
This policy may be updated at any time to reflect changes in our practices or regulations. The most recent version will always be posted on our website.

Last updated: 07/25